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Once your order is ready, you will receive a “Ready For Pickup” notification email that will be sent to the email address you entered when you placed your order.
Your order will be held for three (3) days. Orders not picked up within this time frame will be cancelled, and your original method of payment will be refunded.
You will receive a reminder email 24 hours prior to cancellation. If you would like to request a 24-hour extension to pick up your order, please contact the pickup store location to avoid cancellation.
How do I place an order for In-Store pick up?
When you find an item or items you'd like to purchase, add the item(s) to your cart, then select "Pickup in Store" in your shopping cart. You will then be able to select a store near you that has the items available and in-stock. If the item or items you chose are not available in a store near you, you may switch your delivery method to “Ship” and the item(s) will be shipped directly to you.
How will I know when my order is ready to be picked up?
Shortly after placing your order, you'll receive an “Order Confirmation” email that details your item(s), pickup information, and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate “Ready For Pickup” notification email when your order is ready at your selected store. Please wait for this notification before heading to the store to ensure your item(s) are ready to be picked up.
What if I don’t receive an email about my online order?
If you haven’t received a “Ready For Pickup” email after 24 hours of purchase, please check your junk, spam, and promotions folders to make sure it isn’t there. If you still cannot locate the email, please contact customer service at: support@workworld.com.
How long will the store hold my order?
Your order will be held for three (3) days. Once all items in your order is ready for pick up, the “Ready For Pickup” notification email will be sent, and the order will be held for three (3) days from that point.
Orders not picked up within this timeframe will be cancelled, and your original method of payment will be refunded.
I can't pick up my order right away. How do I request an extension?
Please contact the pickup store location directly to request an extension.
What should I bring with me when I pick up my order?
Please bring your “Order Confirmation” email (print out or show on your mobile device) and a valid Photo ID.
Can someone else pick up my order for me?
Yes, share your “Order Confirmation” and “Ready For Pickup” emails with them to bring to the store. In some instances, the store may attempt to contact you before releasing your items to someone else.
What happens if the item(s) I have selected are not available in the store?
We have processes in place to reduce the scenarios in which inventory is not available in store, but there are circumstances in which one or more of your in-store pick-up items may not be fulfilled.
If we are unable to fulfill your item(s), you will receive an email notification informing you of the change to your order. You will receive a refund for any item(s) that are not fulfilled to your original method of payment.
What if I want to return or exchange an item when I'm in the store?
No problem. We will happily adjust your order when you arrive for pickup. If you do not want one or more item(s) for your in-store purchase, we will cancel those item(s) from your order, and you will receive a refund. If you would like to exchange your item(s) for another, we will cancel the original order, and ring up the other item(s) as a new purchase.
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